Privacy policy

Who we are

Bay to Bill is operated by [operator's legal name, to be filled in by the owner]. Reach us at support@baytobill.com.

What is stored

• Accounts. The shop's name, address, phone and settings; the owner's email address and a hash of their password (never the password itself); each tech's name.
• Your customers. The names and contact details (email, phone, address) and notes that your shop enters about its own customers, and their cars.
• Hours. When each tech clocked on and off, and on which car and task.
• Costs. The parts and sublet your shop logs, with your cost, the billed price and receipt photos.
• Photos. The pictures your shop uploads. Location and camera details embedded in a photo are removed when it is stored.
• Invoices. The invoices your shop issues.
• Sign-in records. Sign-in sessions, and the email and network address of failed sign-in attempts, to protect accounts.
• Server logs. Like any web server, ours logs the network address, time and page of each request.

Whose data it is

A shop's data belongs to that shop. Each shop sees only its own. You can download your invoices as PDFs and as a CSV file at any time, and you can ask us to delete your shop's data.

What we do not do

We do not sell or share your data or your customers' data, and we do not use it for advertising. Bay to Bill sets no tracking cookies and loads no analytics or advertising scripts. The only cookie is the one that keeps you signed in.

Who else handles data

• The company that hosts our server stores the data on our behalf, as do the backups we keep.
• Cloudflare runs the network that carries every request between your browser and our server, as our DNS and proxy. It can see what passes through, and handles it under its own privacy policy.
• Resend delivers the messages we send you about your account to the owner's address. It receives that address and the subject and text of each message, and handles them under its own privacy policy. Resend also receives the email you write to our support and billing addresses, before we read it.
• Stripe processes subscription payments, under its own privacy policy. It receives the payer's name, email address, billing address and card; the billing address is used to calculate sales tax. We store Stripe's customer and subscription identifiers and the payment events Stripe sends us, and never your card number.

When you write to us, by email or from the Support page, your message is read and answered by AI agents working for Bay to Bill. The owner of Bay to Bill reads what they escalate. From the Support page we attach your shop's name, your sign-in email and the page you came from, and nothing else from your shop.

The customer page

If a shop turns on the customer page for a build, anyone who has that page's link can see the photos the shop marked visible and the invoices it issued for that build. The shop can replace the link or turn the page off at any time.

Your customers

If you are a customer of a shop that uses Bay to Bill, the shop decides what it records about you and your car. Ask the shop first; you can also write to us at the address above.